There has been quite some hype about the bloom box. Some tech companies such as Google and Ebay are using them to cut down on their power consumption. Follow the link to learn more....
http://www.engadget.com/2010/02/22/the-bloom-box-a-power-plant-for-the-home-video/. This is very cool idea and hopefully will start becoming cheaper for home consumers.
Sunday, February 28, 2010
Saturday, February 27, 2010
Week 5
This is my fifth week interning at ITS and have done many different things. The first thing on the agenda today was helping chris with getting a pc up and running that he had just installed a new motherboard in. We were having problems with it booting past the bios. After checking many different things on http://www.msicomputer.com/support/sup_tshoot.asp to troubleshoot our problem to find what might be the problem. After checking the beep codes on this website it was determined that we had a ram problem. We changed the ram many times before finally finding a stick that would work. The next we had to do was install Windows 7 on it. After I finished this I went on and figured out how to solve my last scripting question for my team. I finished my script and then continued on to different tasks. As my time was winding down I went on the shuttle run to move some backup tapes from one building to other and to deliver mail to some other employees. I learned a lot during my time at ITS this week.
Monday, February 22, 2010
Week 4
Today at ITS I sat at the help desk and observed the technicians that took calls. They had a wide variety of calls that customers were encountering. I also got a chance to see how the ticketing system works. I got to see how they add tickets and write down what problems the customer was having before bringing it to ITS. I also got to go with one of the techs to go to classroom to try to retrieve an item that was signed out but had not yet been returned. I got to see a little more of how the help desk operates which was a major help.
Sunday, February 14, 2010
Week 3 at ITS
This week at ITS I sat and the help desk getting a feel of what type of questions are asked most frequently. The majority of questions were about getting student passwords changed. I got to see how the help desk employees answer phones and put the proper information into the system to make the tickets for the technicians to work on. It gave me a good feel of how my group needs to set up the scripts for our project too. I also got to go on a daily shuttle run to move some backup tapes. It was interesting to see what type of calls and problems that customers come into ITS to have fixed.
Friday, February 5, 2010
Week 2 at ITS
During my time at ITS this week I worked on a couple different pc's. Each computer was brought into ITS because of virus problems. On one of the pc's we used Ultimate Boot CD for Windows to scan for infected files. This tool has a built in anti-virus program that performed the scan. I have never personally used this tool before. It was good to finally use this tool since I have only seen it demoed in a class. It is a great tool if a pc connect boot to the home screen. On the other pc we used sophos anti-virus to scan and clean the computer. I had never used either anti-virus software so it was good experience for me use a couple new piece software and a new tool.
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