Week 3 at ITS

This week at ITS I sat and the help desk getting a feel of what type of questions are asked most frequently. The majority of questions were about getting student passwords changed. I got to see how the help desk employees answer phones and put the proper information into the system to make the tickets for the technicians to work on. It gave me a good feel of how my group needs to set up the scripts for our project too. I also got to go on a daily shuttle run to move some backup tapes. It was interesting to see what type of calls and problems that customers come into ITS to have fixed.